Reservation Statuses & 45-Minute Pre-Orders
Confirmed, Waiting, Arrived, Seated, and Cancelled status flow; automated 45-minute advance kitchen dispatch.
Confirmed Reservation Statuses
Reservations move through a clear operational status lifecycle:
1. Confirmed: Reservation recorded and assigned to an available dining table.
2. Waiting: Reservation is active and awaiting table assignment or guest arrival window.
3. Arrived: Guests have physically arrived at the restaurant entrance.
4. Seated: Guests have been seated at the assigned table and the table/reservation reflects the Seated state.
5. Cancelled: Booking cancelled operationally by Manager or Host, or by customer prior to kitchen pre-order dispatch. Cancelled reservations cannot be restored or reopened.
45-Minute Advance Kitchen Dispatch
When a reservation includes pre-ordered dishes, the system automatically sends the order to the kitchen exactly 45 minutes before the scheduled arrival time.
The order status transitions automatically from "Scheduled" to "Sent to Kitchen", ensuring dishes are freshly prepared when the party is seated.
Related Documentation Guides
Role access for reservations (Owner read-only, Manager & Host operational), complete booking fields, and table assignment.
Complete order lifecycle statuses from New, Sent to Kitchen, Preparing, Ready, Served, Bill Requested, to Closed.
Visual table management, complete table operational lifecycle, cleaning timer, and instant availability.