Online Order Ingestion & Approval
Handling inbound customer orders from the Customer Website, staff accept or reject actions, and automated kitchen routing.
Inbound Order Reception & Staff Acceptance
Orders placed via the Customer Website arrive in "Pending" status and require manual acceptance by restaurant staff before preparation begins.
Branch Managers and Hosts monitor incoming web orders. Staff can Accept the order (which routes items immediately to their designated Kitchen Stations) or Reject the order. Restaurant rejection does not require a reason code, and there is no acceptance/rejection timeout.
Related Documentation Guides
The 7 linear stages of delivery orders, live GPS route tracking upon departure, driver cancellation reasons, and terminal states.
Takeaway orders from Customer Website with Contact Name, Phone, and Notes; Branch Manager and Host accept/reject actions.
Global website branding, ordering channels, URL slug governance, independent storefront hours, and Main Branch management.