Order Statuses & Lifecycle
Complete order lifecycle statuses from New, Sent to Kitchen, Preparing, Ready, Served, Bill Requested, to Closed.
Complete Order Status Set
The system supports a complete set of order lifecycle statuses. Note that not every order type (Dine-in, Takeaway, Delivery) necessarily passes through every single status.
Order initiated or received.
Awaiting acceptance or confirmation (e.g. online orders).
Dispatched to kitchen stations.
Pre-order placed in advance for future fulfillment (automatically sent to kitchen 45 minutes before reservation/due time).
Kitchen staff actively cooking/preparing items.
Preparation completed; recipe inventory deducted.
Food delivered to the dining table or guest.
Guest requested the final bill.
Preliminary check printed for presentation.
Payment transaction verified and recorded.
Transaction finalized and official invoice generated.
Order cancelled before or during fulfillment.
Related Documentation Guides
Step-by-step order entry workflow, item selection, optional coupons, special preparation notes, and kitchen dispatch.
Marking items in progress, the "Ready" trigger for recipe inventory deduction, and item/order coordination.