Refund Policy

After a paid subscription period begins and access is provided, the fee for that period is not refunded merely because the customer does not use the service, changes its commercial preference, or stops using it during the period — without prejudice to the cases below or any mandatory legal right.

The reason there is little to refund is that the billing model does not take money for a period the customer has not received. An upgrade is charged only for the days remaining in the cycle, in proportion to them. A downgrade is not charged at all at the time of the request: the customer keeps the plan already paid for until the last day of the cycle, and the lower price begins at renewal.

A change of plan within a cycle therefore never shortens a paid period, and a price change never applies to a period already paid for. The value the customer paid for is delivered in full rather than returned in part.

A duplicate charge may be reviewed and any amount proved to have been collected in excess returned.

If an OCTK error caused the collected amount not to match the amount authorized in the order summary, the transaction is corrected and any amount proved not due is returned.

If a paid service was not provided because of a failure within OCTK’s responsibility and the issue was not appropriately addressed, the case is assessed for an appropriate remedy under the circumstances and law.

A reportedly unauthorized transaction must be reported immediately and remains subject to verification, provider and bank procedures, and applicable law.

Non-use, reduced use, failure to stop a properly disclosed and accepted renewal, or proven terms violations do not automatically establish a refund. No exception applies where it would remove a mandatory legal right.

A request must use the published billing channel and identify the account email, business name, transaction or invoice reference, transaction date, amount and reason. Submission does not itself establish eligibility or approval.

Receipt of a request is acknowledged within 5 business days. A decision is given within 30 days of receiving a complete request; where information is missing, that period runs from the date the missing information is supplied.

Where a refund is approved, it is issued within 14 days of that approval. The time for the amount to appear afterwards depends on the payment provider or bank and is outside OCTK’s control.

A decision states its reason. A request that is refused is refused in writing, with the ground on which it was refused.

If a refund is approved, the amount is attempted through the original payment method where supported by the provider. The time for the amount to appear may vary by provider or bank and is not entirely within OCTK’s control.

Original financial events and invoices remain; adjustments use linked refund events and applicable credit documents.

A partial refund requires a server-calculated financial and tax snapshot. The frontend cannot calculate or confirm it.

This policy is not intended to exclude or restrict any mandatory right to refund, compensation or re-performance under Egyptian law that applies to the transaction.