Delivery Status Flow & Driver Dispatch
The 7 linear stages of delivery orders, live GPS route tracking upon departure, driver cancellation reasons, and terminal states.
The 7-Stage Delivery Status Flow
Delivery orders progress through 7 operational stages from initiation to completion. Cancelled is an alternate terminal path.
Order placed by customer on website.
Order accepted by store staff (Branch Manager or Host).
Dispatched to kitchen stations for active cooking.
Cooking completed, packed, and recipe stock deducted.
Delivery driver assigned to the order by the manager.
Driver picked up package; live GPS tracking activates.
Driver confirmed successful delivery handoff to customer.
Driver Responsibilities & Operational Boundaries
Delivery drivers operate using the dedicated OCTK Driver Android application.
Kitchen and preparation states (In Kitchen and Ready) are updated by restaurant and kitchen staff. Once the order reaches "Assigned", it belongs to the assigned Driver.
The Driver can: (1) receive assigned deliveries on the mobile app, (2) proceed with pickup, (3) move the order to "Out For Delivery", (4) complete the delivery to "Delivered", and (5) cancel after assignment by providing a mandatory cancellation reason.
Live GPS route tracking begins automatically at Picked Up / Out For Delivery, broadcasting location progress to management until delivery completion.
Drivers do NOT accept or reject incoming customer orders, and drivers do NOT record or process cash collections. All order pricing and financial records are handled within the restaurant system.
Related Documentation Guides
Calculating delivery charges using Driving Route Distance × Cost per Kilometer, proportional partial kilometers, and maximum distance ceiling.
Handling inbound customer orders from the Customer Website, staff accept or reject actions, and automated kitchen routing.
Accessing the OCTK Owner Windows desktop application and OCTK Driver Android application.