Restaurant OS Module

Delivery & Customer Ordering

Direct delivery operations with clear lifecycle stages: Pending → Accepted → In Kitchen → Ready → Assigned → Out For Delivery → Delivered. Calculate delivery fees based on per-kilometer driving distance and set maximum delivery distance and minimum order values.

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Operational Workflow

Delivery Status Lifecycle

Pending & Accepted

Order placed by customer and accepted by branch staff.

In Kitchen & Ready

Dishes prepared in kitchen and marked ready for pickup.

Assigned

Order dispatched and assigned to available delivery courier.

Out For Delivery

Driver departs with order towards customer destination.

Delivered

Order delivered to customer and marked complete.

Key Operational Capabilities

Lifecycle: Pending → Accepted → In Kitchen → Ready → Assigned → Out For Delivery → Delivered
Per-kilometer driving route delivery fee calculation
Maximum delivery distance & minimum order settings
Live order tracking for customers and branch staff

How It Synergizes Across Restaurant OS

This module works with applicable OCTK Restaurant OS workflows according to configured permissions.

Configurable role-based permissions ensure that staff only access what their shift responsibilities require.

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Explore Other Modules

Point of Sale (POS)POS order management for dine-in and takeaway, with categorized menu selection, equal bill splitting by guest count, table association, and kitchen station routing.Table ManagementOrganize configured dining areas, tables, seating information, and table workflow statuses.Kitchen Display System (KDS)Replace paper chits with a 4-stage digital workflow and routing to configured preparation stations.Reservations & TimelineComplete booking management with timeline views, area preferences, guest pre-orders, and status lifecycles.